Last Updated: May 2026

Welcome to Home Essentials. This Privacy Policy explains how we collect, use, protect, and share information when you visit our store, place an order, contact our team, sign up for updates, or otherwise interact with our services.

1. Information We Collect

1.1 Information You Provide

• Name and contact details, including email address and phone number
• Billing and delivery information
• Order details, purchase history, and product preferences
• Account information, where customer accounts are used
• Messages, requests, reviews, or support details you send to us
• Newsletter or marketing preferences when you choose to subscribe

1.2 Information Collected Automatically

• Device, browser, and site usage information
• IP address and approximate location information
• Pages viewed, products viewed, and shopping activity
• Cookie, analytics, and performance information
• Log data used to keep the store secure and reliable

2. How We Use Your Information

We use your information to:

• Process, confirm, pack, and deliver your orders
• Contact you about payment, delivery, returns, refunds, or customer support
• Keep your customer account and order records accurate
• Improve our products, website experience, and customer service
• Personalize your shopping experience where appropriate
• Send updates, offers, or marketing messages when you have agreed to receive them
• Protect the store against fraud, misuse, and unauthorized activity
• Meet our legal, accounting, tax, and operational obligations

3. Cookies and Similar Technologies

Home Essentials uses cookies and similar tools to support core store functionality and improve your shopping experience.

Types of Cookies We May Use

• Essential cookies: needed for cart, checkout, security, and basic site features
• Functional cookies: used to remember preferences and improve convenience
• Analytics cookies: used to understand how visitors use the store
• Marketing cookies: used to support relevant advertising and campaign measurement

You can manage or block cookies through your browser settings. Some parts of the store may not work properly if essential cookies are disabled.

4. Data Protection and Security

We take reasonable steps to protect customer information, including secure checkout handling, limited access to personal data, careful handling of order records, and use of trusted commerce and payment systems.

While no online service can guarantee absolute security, we work to keep your information protected and handled responsibly. We also aim to comply with applicable data protection requirements, including the Kenya Data Protection Act, 2019 where it applies to our operations.

5. Third-Party Services

We work with trusted service providers who help us run the store and serve customers. These may include:

• Payment processors and checkout providers
• Shipping, courier, and delivery partners
• Website hosting, ecommerce, and technical service providers
• Analytics and performance tools
• Email, marketing, and customer communication tools
• Customer support and operational tools

These providers should only use customer information for the services they provide to Home Essentials or as otherwise required by law.

6. Shipping and Delivery Information

We use delivery names, addresses, phone numbers, order details, and delivery instructions to fulfill purchases and coordinate successful delivery.

• Delivery information is used to ship or drop off your order
• Contact details may be shared with delivery partners only where needed for delivery
• Tracking, confirmation, and delivery notes may be kept with your order record
• Delivery preferences may help us improve future service

Please double check your contact and delivery details before completing checkout so we can reach you and deliver your order correctly.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Ask for access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or restrict certain processing activities
• Withdraw consent for marketing messages
• Ask questions about how your information is handled

To exercise these rights, contact the Home Essentials team using the details below.

8. Data Retention

We keep personal information only for as long as reasonably needed for the purpose it was collected, including to process orders, support returns or refunds, maintain business records, resolve disputes, prevent fraud, and comply with legal or tax requirements.

9. Children’s Privacy

Our store is intended for general shoppers and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the date above and publish the revised policy on this page. Continued use of our store after an update means the revised policy applies from the updated date.

11. Contact Us

For privacy questions, requests, or concerns, please contact Home Essentials:

Email: homessentilas.allthingshome@gmail.com
Phone: 0702145349